We also tried the plugin with the "Oxygen Responsive" theme, and the same thing there.
With both themes the problem only occurs when a visitor wants to view the help center, not when logged in.
For me, it's working correctly. Please try other themes, for example, Simplicity, which is very basic. If it works with Simplicity, then it must be another issue. I'm not sure what it is, but we could start by checking which plugins you have installed.
It seems like a JavaScript problem.
Also, here's a test for you: when you're on that page without logging in, open the developer console.
For Windows: Press F12 or Ctrl + Shift + I, and go to the 'Console' tab.
For Apple: Press Option + Command + I, and go to the 'Console' tab.
Let me know if any errors are displayed (they usually appear in red).For me, it's working correctly. Please try other themes, for example, Simplicity, which is very basic. If it works with Simplicity, then it must be another issue. I'm not sure what it is, bu...See more
The Wall
With both themes the problem only occurs when a visitor wants to view the help center, not when logged in.
It seems like a JavaScript problem.
Also, here's a test for you: when you're on that page without logging in, open the developer console.
For Windows: Press F12 or Ctrl + Shift + I, and go to the 'Console' tab.
For Apple: Press Option + Command + I, and go to the 'Console' tab.
Let me know if any errors are displayed (they usually appear in red).For me, it's working correctly. Please try other themes, for example, Simplicity, which is very basic. If it works with Simplicity, then it must be another issue. I'm not sure what it is, bu...See more
Even though we only have the theme control and the help center plugin active.
::after,
::before {
box-sizing: unset;
}
Thank you very much.